Sortr Docs

Everything you need to run tickets with Sortr

Set up your first ticket panel in a few minutes, then find every setting explained in plain words, step-by-step guides for common setups, and fixes for when something goes wrong.

#Start here

5 minutesQuick startPost your first ticket panel and open a test ticket, step by step. SetupAdd Sortr to your serverInvite the bot, and what it asks Discord for. The basicsHow tickets workWhat happens from the moment a member presses the button to the transcript.

Moving from Ticket Tool? Switching from Ticket Tool brings its panels, categories, staff roles and questions over, and can take over its open tickets.

#Guides

Complete setups for common jobs, from start to finish.

Several ticket types on one postSupport, billing and reports, each with its own team. Staff applications with a formQuestions, a Google Sheet and a private hiring team. Support hours and quiet ticketsOpen only when staff are around, and tidy up on their own. New tickets in Slack or emailSend ticket events to other apps with a webhook. The same setup on several serversBuild it once, copy it everywhere you manage.

#Browse everything

#Stuck?

Start with Troubleshooting, which is organised by what you see going wrong, or the FAQ. If that does not answer it, get in touch and a person will reply.

Something unclear or out of date? Tell us and we will fix it.

Updated 16 October 2026